Business Relationship Managers:

In an effort to provide optimal customer service, CDG assigns a Business Relationship Manager (BRM) to each LAWA Tenant.

BRMs:

• Act as a point of contact for LAWA business related issues and can assist tenants with concerns/issues related to tenancy at LAWA.
• Strive to ensure tenant requests are resolved satisfactorily and ensure that tenants comply with airport and lease/agreement rules and regulations.
• Are responsible developing and maintaining relationships with all LAX, ONT and VNY tenants.
• Negotiate occupancy agreements with aeronautical users and government tenants for space at Los Angeles World Airports’ facilities.
• Manage concessions agreements/relationships, and protect LAWA’s real property assets.

BRMs desired outcomes:

• Provide highest quality service
• Maximize visibility/accessibility
• Improve communication
• Increase accountability for LAWA and tenants
• Strengthen contract compliance
• Create cross-functional teams

BRMs code of conduct:

• Customer Service:
  • Act ethically & professionally
  • Respect and value clients
  
  
  
• Responsibility & Accountability
  • Take ownership
  • Respond punctually
  • Communicate openly
  
  
  
• Commitment
  • Follow through
  • Seek Solutions